FAQ's
Here are some helpful FAQs for customers regarding our home delivery service.
Yes, we offer our services to anywhere on the mainland.
Customers can request a timeslot preference; however, this cannot be guaranteed. Our planning department will try their upmost to honour the desired slot.
No, you cannot alter the 3-hour time slot on the day of delivery. Our drivers work to a pre-planned route. If you would like to reschedule your delivery, you can contact our customer service team with your delivery confirmation details.
Yes, but we would require 48-hour notification to avoid issues on the day of delivery. You should contact the retailer to advise of the change of address as they will need to authorise the change and confirm this amendment to us.
This request will need to come to us via the retailer in order for it to be actioned. If the retailer is content to do this, we are happy to carry out the instruction.
No, due to Health and Safety Regulations and safety measures, V1 Distribution Ltd is unable to offer this option.
Yes, our delivery team will call approximately 30-60 minutes before arrival at the specified address.
On arrival, the delivery team will; introduce themselves and present I.D., confirm the order details, plan out access to delivery spot/room, risk assess any potential hazards, carry out the delivery with any additional services outlined by the retailer, and finally confirm receipt of delivery and obtain a signature. We will also photograph the item to prove delivery was made successfully.
You will need to contact the retailer or supplier to ask for a new delivery slot. The supplier will then contact us with a confirmation for a new delivery slot.
You should contact the retailer or supplier directly to cancel the order.
Once the “Acceptance of Product” has been signed and V1 Distribution Ltd’s drivers have left the address, any damage must be reported to the retailer directly.
Any damages discovered at delivery point will be noted down and photographed our delivery team. If you do not accept the delivery due to damage, the delivery team will leave with the product(s).
You can then contact the retailer to discuss your options and they will liaise with us directly to resolve the issue.
You can contact the retailer directly or contact our complaints department by emailing hello@v1distribution.co.uk or by completing the contact form with your name, order number, delivery address, and phone number, followed by the details of their complaint. We will aim to respond within 7 working days.